ROP: $Depends on Experience/hr.
Location: El Paso, TX
Work Schedule: Full time, 8 a.m. – 5 p.m.
Comply with the goals established by the company through a warm and optimal service that obtains customer satisfaction and loyalty.
• Establish daily and weekly sales goals that ensure compliance with monthly sales goals.
• Meet or exceed established goals.
• Develop a portfolio of potential clients based on the prospecting program.
• Schedule weekly tours to detect new works and maintain contact with people in the construction and steel industry, as well as industry associations that can also notify you about them.
• Together with the immediate boss, monitor the scope of the sales budget and the support requirements in attention to special clients, in addition to monitoring the credit portfolio of its’ clients.
• Daily monitoring of the client portfolio.
• Support in the collection of its’ clients.
• Verify pending orders to be filled and follow up with the client to ensure that they received the order as requested.
• Make quotes to clients according to their requirements, taking into account the margin of the sales when negotiating with them.
• Make quotes to clients according to their requirements, taking into account the margin of the sale when negotiating with them.
• Coordinate with the personnel involved for the delivery of customer orders, seeking their total satisfaction.
• Register and keep updated the information required in the company’s vendor system.
• Perform customer service on call at the facilities weekly according to the established role (Matrices).
• Gather the corresponding stationery to register clients in the credit system.
• Keep the log of preventive, corrective, and emergent maintenance of the equipment you are charge of.
• Loading of the material invoiced to the customer.
• Advise the client on measurements and calibers of the materials that are marketed in the company.
• Guide the client for the invoicing and assortment of their material.
• Effective communication with the immediate manager and sales team to provide customer service according to the company’s philosophy.
• Maintain direct communication, visit report, and prospecting for clients.
• Support and propose improvements to the processes.
• Generate requisitions for special orders and other materials that are not in stock.
• Monitor market prices and notify the immediate boss.
• Give feedback to the department, of purchases to ensure that the service is given properly, especially in special orders.
• Tracking the delivery of customer orders to maintain customer satisfaction.
• Signing the receipt of the assigned equipment, verifying at the time of receiving the conditions of the equipment, at the moment of signing for said equipment ensuring conditions of equipment since it is sole responsibility (read completely the rules and policies of use, established by the company).
• Maintain the confidentiality of the information handled in your department.
• Provide accurate and timely information as required.
• Keep the assigned vehicle clean and in good condition.
• When using assigned vehicle, follow and comply with all traffic regulations.
• Report vehicle failures to your immediate boss as soon as they are detected so they can send for immediate repair.
• Support, if necessary, in the distribution of materials to clients so that delivery promises can be fulfilled and quality service can be provided.
• Support cash and check deposits established in banks by the company (foreign branch).
• Support to the counter sales consultants in obtaining whitebait or small denomination coins.
• Communicate unsafe acts and conditions to your immediate boss or Human Resources Department.
• Carry out activities inherent to the position that are directly related to offering good Customer Service, generating a harmonious work environment, promoting a culture of savings and improving the level of competitiveness of the company.
• Act according to a business philosophy based on Mission, Vision, Vales, Codes of Ethics, Quality Policy, Internal Work Regulations, as well as general company policies and procedures.
• Ensure a quality service to the client, both internal and external, with high customer satisfaction according to the philosophy of Experience, “Unika,” of the company.
• Participate in training programs, informational meetings on results, performance evaluation processes, and evaluations to measure the satisfaction of internal and external clients.
• Bachelor’s Degree Required.
• Bilingual (English/Spanish) a must.
• Mínimum ( 2 years experience in sales, counter sales, customer service and a similar position).
• The ability and desire to sell.
• Knowledge material related with steel
• Office Software.
• Initiative and decisiveness.
• A high degree of self-motivation and ambition.
• Excellent communication skills – ability to communicate with peers and management at all levels of the organization.
• Must enjoy working in a collaborative environment.
• A positive, confident and determined approach.
• Resilience and the ability to cope with rejection.
• A good level of numeracy.
• Accountability.