Welcome Desk Attendant

ROP: $9/hr.
LOCATION: West El Paso, TX
SCHEDULE: Part – time, six hour shifts, 24 hr. week, either 5am-11am or 5pm to 11pm, 6 positions

Objectives: Properly & efficiently WELCOME, check-in, assist and service current and potential members and guests as they enter the club. Train, and develop according to the company’s Mission, Vision, Values & Service Standards. Promote and sell the different types of services and products of Kinective Fitness Club by emphasizing on health and safety. Solve and / or channel any situation for optimal operation. Maintain an exceptionally clean and pristine environment for members. Perform and Develop all department-specific initiatives in order to maximize the Welcome Desk effectiveness.

Reports to: Welcome Desk Supervisor, Operations Manager

Criteria: Knowledge of retail & club business software/ Microsoft Office and Windows.
Proficient oral and written communication skills
CPR/AED certification required within 60 days of hire

Primary responsibilities include, but are not limited to:

• To Obtain & Retain Members
• Create a stellar first impression to all members & guests.
• Ensure efficient, friendly, and professional member check in, and telephone service.
• Ensure all necessary reports and forms are completed daily.
• Maintain organization and cleanliness in the front desk area.
• Assist with the cleanliness of the facility
• Ability to stand or sit for up to 8 hours throughout the workday.
• Ensure that members’ time at Kinective Fitness Club is as pleasurable as possible.
• Possess and maintain thorough knowledge of Kinective Fitness Club’s services, facilities, amenities, policies, procedures, memberships, and rates.
• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible. Ensures all members, guests and staff feel competent, confident, and connected.
• Embrace and follow the company guidelines outlined in the Kinective Training and Policy Manuals, and any applicable department-specific team manuals and handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Arrive to work 10 minutes early. Wear department-specific uniform.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the leadership team and company personnel; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
• Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Communicate effectively with all team members.
• Use proper chain of command and ensure the team does the same.
• Perform other duties as reasonably assigned.

As a Welcome Desk Attendant, additional responsibilities include, but are not limited to:

• Perform Daily, Weekly, Monthly, Annual Inventory as directed.
• Complete club paperwork properly and daily deposits.
• Post any variation of club hours in a timely manner.
• Perform other duties as reasonably assigned.